After more than 2 years working in the US, I will be returning to the UK in 48 hours. During those 2 years I have been asked pretty much once a week: “what is the difference between working in the US vs the UK”.
It’s a complicated question, and my experience isn’t broad enough to really put it in a neat summary, but here is a brief 5 point summary to capture some thoughts on what is most different.
1. Working: Hard vs Always
‘So, does everyone work really hard over there?’ Well, I work in advertising, and I do a lot of pitching, and I think it’s fair to say that anyone who is doing that works pretty hard everywhere in the world – and the US and the UK are probably the two most competitive markets, so it gets pretty extreme in both.
If I was to define the difference, it’s that I have yet to experience in the US quite the level of intensity and speed of collaboration that I experienced in the UK in a comparable scenario. Sometimes it feels like American groups across agency and clients take the long road – long meetings, complex processes, many disciplines creating a lot of work rather than rolling up their sleeves and committing to collectively take as many shortcuts as possible (which is one definition of working hard.)
The big difference is that apart from a few entrepreneurs and manic CEOs, I haven’t found many Londoners who view their weekends, holidays and nights’ sleep as fair game for working time. On one project I worked for 4 consecutive weekends, and regular 16 hour days – and this wasn’t viewed as a titanic individual effort, but just keeping up to speed.
In fact, my penchant for weekends free of email and 2-week holidays once a year can come across as pretty eccentric in the US.
2. Money: Embarrassment vs Riches
Londoners might stereotype Americans as pretty brash individuals who can never stop talking about money. Americans might stereotype Brits as charmingly over-apologetic Hugh Grant-a-likes. And there’s actually a lot to this comparison.
In this, I’ve come to the conclusion that it’s actually the Brits who are a little strange in this respect – I don’t think American businesspeople have any particular compulsion to talk about money (when doing business, discussion of money probably comes with the territory.) On the flipside, many Brits seem to have a pathological aversion to even mentioning money, whether it’s budgets, salary, investment or taxation.
This is particularly a challenge in the innovation space – some Brits seem to think that the brilliance of an idea should be enough to carry it, and that is shouldn’t be sullied with commercial considerations. Whereas American innovators are much happy flitting between funding rounds and engineering scrambles. Which is one reason why the ideas:businesses ratio tends to be much healthier on the western coast of the Atlantic.
At this point, a blast of the US intro to the Apprentice as a money-flavoured sorbet.
3. Innovation: Thinking vs Doing
Within my own field of media thinking, there is no doubt that the UK leads the world. Pretty much every agency I know in New York has a British Head of Planning, Strategy or Innovation. The Brits just seem a lot more comfortable with random digression and with highly conceptual or theoretical thinking in the workplace, even in fields like advertising where it is clearly a highly valuable commodity everywhere.
The downside of this approach is that it is easy to feel that concepts are being sullied by their contact with the real world and with the action plan. This is accompanied by a fear of failure that doesn’t exist in the same way in the USA. It’s fine to try something that might be a bit wrong, learn from it, try again, fail again, and eventually strike it lucky. A four time failure who wins in the end in the UK would be perceived as a comical story of the plucky underdog. In the USA, that’s just a success story.
So innovating through thinking vs innovating by doing – it’s fair to say that a bit of both is probably the best place to be. Which, to anticipate my conclusion, is probably why teams that mix the two cultures tend to be so effective.
For a shorthand, a UK strategist is likely to say ‘I just want to think about interesting problems’ – their US equivalent is more likely to say ‘I just want to do cool shit.’
4. Job titles: Descriptions vs Definitions
Nothing is more amusing to the Brit abroad than having a meeting with a VP, and SVP, and EVP, a Managing Director and a President. In our minds, this is a shorthand for obsession with hierarchy, and whilst the UK is hardly Sweden for egalitarianism it is fair to say that the sight of a young graduate employee with their arms around the CEO is far more likely at a British Christmas party than its US equivalent (if there even is one.)
However there is a broader truth behind this – I don’t know how much of it is a function of scale, and how much is a function of culture, but US job roles tend to be a lot more specific, whether by discipline, department or hierarchy. There is also much more of an expectation that you will keep to your role, and that your work will be defined by it.
This is great for accountability, but it can be pretty inflexible when it comes to working collectively. This is why after much deliberation Jumptank elected the inscrutable, hierarchy-busting title of Partner. This came in useful many times in driving collaboration without borders.
5. Opening a conversation: Apology vs Storytelling
I have a somewhat hackneyed presentation opening/ice breaker that goes: “I have to start with a quck apology. Because I’m English, and that’s what we do.” Look, I even did it then – I totally undermined myself before I even said what I wanted to say. Now I’m going to have to think of something else, but it served its time for a few cheap laughs.
I have had UK colleagues emerge shocked from meetings at their US counterparts’ enthusiasm about talking about themselves, and had US clients totally misunderstand my stream of caveats and seek to reassure me that the work was really good and I should stop apologising. I have also interviewed candidates in New York who have spent 20 minutes telling me their life story and their many successes before I have even asked a question.
Neither of these are optimal, clearly, but one thing that has astounded me (mainly in the bar rather than the office, but it stretches there too) is the incredible ability of the average US working male for storytelling. For a Brit, a story told in public tends to last 3 minutes and end in an ironic observation about life. Here, I have been told stories that were an hour long, stretched over many years of experience and extracted at least three peaks of hysterical laughter.
This is a skill worth learning, in business as in life.
US vs UK: who wins?
If the answer isn’t totally obvious, both cultures are wonderfully mad, unique, dynamic and frustrating. If there is one thing I have learnt it is that the two in combination are a force to be reckoned with, and I am proud to have had great experiences in both countries and hopefully learnt from them too.
Goodbye America, and see you soon.